Shipping & Delivery Policy

Order Processing

Orders are generally prepared within 1–3 business days after payment authorization. Business days exclude weekends and public holidays. Processing time is separate from delivery time.

Shipping Rates

For supported destinations, the following shipping rates apply in US dollars (USD):

  • Orders below $45.00: Fast Shipping costs $5.99.
  • Orders of $45.00 or more: Free Shipping.

Available destinations, shipping options, and the final shipping charge are displayed at checkout before you complete your purchase.

Delivery Estimates

Any delivery estimate provided at checkout or in your shipping confirmation applies after dispatch, unless otherwise stated. Delivery times depend on the destination and carrier service.

Estimates are not guaranteed arrival dates. Carrier delays, customs processing, public holidays, weather, and address issues may affect delivery. The shipping option name “Fast Shipping” does not guarantee a particular arrival date.

Order Tracking

When tracking is available, the tracking details will be provided after dispatch. Tracking updates may take time to appear while the carrier receives and scans the parcel.

If tracking does not update or your parcel appears delayed, email service@favunerl.com with your order number so we can investigate.

Delivery Address and Changes

Please check your delivery address, postal code, and contact details before submitting your order.

If a correction is needed, contact us as soon as possible. Address changes depend on the order’s processing status and are only confirmed once our support team acknowledges them. Changes may no longer be possible after dispatch.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or local handling fees. Unless checkout states that these charges are included or prepaid, they are payable by the recipient to the relevant authority or carrier.

Customs inspections may cause additional delivery delays.

Missing, Damaged, or Incorrect Deliveries

If tracking shows delivery but you cannot locate the parcel, check the delivery details, nearby safe locations, and with other members of your household or building reception. Contact us if the parcel remains missing.

If your parcel arrives damaged or contains an incorrect item, email us with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue.

We will investigate delivery problems and arrange an appropriate resolution in accordance with the circumstances and applicable consumer rights.

Contact Us

Kunming Tongbaimeng Trading Co., Ltd.
Room 2615, 26th Floor, Tianxuan Tower, Twin Stars, Qicai Yunnan Di Yi Cheng, Caiyun South Road, Wulong Subdistrict, Chenggong District, Kunming, Yunnan, China.

Email: service@favunerl.com

For shipping inquiries, please include your order number and the email address used at checkout.