Contact Us
Contact Us
Kunming Tongbaimeng Trading Co., Ltd.
For questions about Favunerl products or your order, please contact us using the details below.
Email: service@favunerl.com
Business address: Room 2615, 26th Floor, Tianxuan Tower, Twin Stars, Qicai Yunnan Di Yi Cheng, Caiyun South Road, Wulong Subdistrict, Chenggong District, Kunming, Yunnan, China.
Product and Sizing Questions
We can help with product details, sizing, fit, and care guidance. Please include the product name or link. For sizing questions, provide your pet’s chest circumference, neck circumference, and back length, and compare these measurements with the individual product’s size chart before ordering.
Order and Delivery Support
For payment, delivery, tracking, or other order questions, include your order number and the email address used at checkout. Briefly describe the issue so we can review your request.
Order Changes and Cancellations
If you need to change your delivery address, update an item, or cancel an order, email us as soon as possible. We will check whether the request can be accommodated based on the order’s processing status. Changes are only confirmed once our support team acknowledges them.
Returns and Product Issues
For a return request, please review our Returns & Refunds Policy and contact us before sending any items. Include your order number, the item concerned, and the reason for your request.
If your item arrives damaged, defective, or incorrect, please include clear photos of the item and packaging to help us assess the issue.
The business address above is not an authorized return address. Please contact us for return instructions before shipping a parcel.
Protect Your Information
Please do not send passwords, full payment card numbers, or payment security codes by email. Your order number and checkout email address are usually sufficient for an initial order inquiry.